Please read these Terms of Service carefully before accessing or using our website. By accessing the site or purchasing products from us, you agree to be bound by these terms and conditions.

1. General Conditions & Eligibility

This website is operated by MKIVIK LTD. By agreeing to these Terms of Service, you represent that you are at least 18 years of age or have legal capacity to enter into binding agreements under the laws of England and Wales. We reserve the right to refuse service or cancel orders at our sole discretion.

2. Products, Pricing & Accuracy

• All product prices are quoted in GBP (£) and include applicable UK taxes unless stated otherwise.

• We reserve the right to modify prices, update descriptions, or discontinue items without prior notice.

• We endeavor to display product colours, dimensions, and specifications as accurately as possible; however, slight visual variations may occur depending on screen settings.

3. Order Acceptance & Billing

We reserve the right to refuse or limit quantities on any order placed with us. In the event that we make a change to or cancel an order, we will notify you by contacting the email and/or billing address provided at checkout. You agree to provide accurate, complete, and updated purchase and account information for all orders.

4. Intellectual Property

All content, trademarks, graphics, designs, logos, images, and text appearing on this website are the proprietary property of MKIVIK LTD or its licensors and are protected under UK and international copyright, trademark, and intellectual property laws. Any unauthorized use or reproduction is strictly prohibited.

5. Limitation of Liability

To the maximum extent permitted by applicable UK law, MKIVIK LTD, its directors, and affiliates shall not be liable for any indirect, consequential, or punitive damages resulting from your use of the website or purchased products. Nothing in these Terms limits or excludes liability for fraud, gross negligence, or death/personal injury caused by negligence.

6. Governing Law & Dispute Resolution

These Terms of Service and any separate agreements under which we provide services to you shall be governed by and construed in accordance with the laws of England and Wales. Any legal proceedings or disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

7. Contact Information

Questions regarding the Terms of Service should be sent to us at info@rovrest.com.

Shipping & Delivery Policy

Thank you for visiting and shopping with us. Below are the terms and conditions that constitute our Shipping Policy across the United Kingdom.

1. Order Processing Times

• All orders are processed within 1–2 business days (Monday to Friday, excluding UK Bank Holidays).

• If we experience high order volumes or unexpected carrier disruptions, shipments may be slightly delayed. We will notify you promptly via email should any substantial delay occur.

2. Shipping Rates & UK Delivery Estimates

• Standard UK Delivery: 2–4 business days via reputable UK carriers (such as Royal Mail or Evri).

• Express UK Delivery (if selected at checkout): 1–2 business days.

• Free delivery thresholds (if applicable) will be automatically applied at checkout.

3. Shipment Tracking

Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number and tracking portal link. Tracking information generally updates within 24 hours of dispatch.

4. Address Verification & Parcel Issues

• Accurate Address Details: Please ensure that your delivery address and UK postal code (postcode) are complete and accurate at checkout. We cannot be held liable for misdeliveries caused by incorrect address entries.

• Damaged Packages: If your parcel arrives visibly damaged, please take clear photos of the packaging and contents and contact us within 48 hours of receipt at info@rovrest.com so we can assist you with an exchange or claim.