Privacy Policy

This Privacy Policy describes how MKIVIK LTD (referred to as "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our store.

We are committed to safeguarding your personal data in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Personal Information We Collect

When you interact with our website or place an order, we may collect the following information:

  • Order Information: Name, billing address, shipping address, payment confirmation details, email address, and phone number to fulfill and dispatch your orders.

  • Device & Usage Data: Information automatically collected about your device, including your web browser, IP address, time zone, and installed cookies to optimize site performance and prevent fraudulent activity.

  • Customer Support Data: Any correspondence or information you provide when contacting our customer support team.

2. Lawful Basis for Processing

Under the UK GDPR, we process your personal data under the following legal bases:

  • Contractual Necessity: To process and dispatch your orders, handle payments, and communicate fulfillment updates.

  • Legal Compliance: To maintain business, tax, and accounting records as required by UK law (HMRC).

  • Legitimate Interests: To prevent fraud, maintain security, and optimize our store experience.

  • Consent: For marketing communications (newsletters, promotional offers), which you may withdraw at any time via the unsubscribe link in our emails.

3. Payment Security

All payment transactions are conducted via encrypted, PCI-DSS compliant payment gateways using industry-standard 256-bit SSL encryption. We do not store, view, or process your credit or debit card details on our own servers.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. We only share essential information with trusted third parties strictly necessary to deliver our services:

  • E-commerce platform providers (Shopify)

  • Payment processors (e.g., Shopify Payments, Stripe, PayPal)

  • Courier and fulfillment partners (e.g., Royal Mail, Evri)

5. Your Rights Under UK GDPR

If you are a resident of the United Kingdom, you have the right to:

  • Access the personal data we hold about you.

  • Request the correction of inaccurate or incomplete data.

  • Request the deletion of your personal data ("right to be forgotten"), subject to statutory record-keeping requirements.

  • Restrict or object to the processing of your personal data.

  • Request data portability.

To exercise any of these rights, please contact us at info@rovrest.com.

6. Contact Us

For any questions regarding our privacy practices or your rights, please reach out to:

  • Company Name: MKIVIK LTD

  • Contact Email: info@rovrest.com