Refund & Returns Policy

We want you to be completely satisfied with your purchase. In full compliance with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, you have strong consumer protection rights when purchasing from MKIVIK LTD.

1. 14-Day Right to Cancel (Cooling-off Period)

You have the right to cancel your purchase within 14 days from the day you (or a third party nominated by you) receive the physical goods, without providing any reason.

2. Return Eligibility & Conditions

To qualify for a full refund:

  • Items must be returned in their original, unused condition, with all tags and original packaging intact.

  • Items showing signs of wear, alteration, or intentional damage will not qualify for a full refund.

  • Hygiene & Safety Exceptions: For health and hygiene reasons, certain sealed personal goods cannot be returned once their protective hygiene seals have been broken or opened.

3. How to Request a Return

  1. Contact our customer care team at info@rovrest.com within 14 days of delivery, stating your order number and the item(s) you wish to return.

  2. We will provide you with the authorized return instructions.

  3. Customers are responsible for paying their own return postage costs, unless the item received was incorrect, damaged, or defective upon arrival.

4. Faulty or Damaged Goods

If an item is found to be faulty, defective, or misdescribed upon arrival, please contact us at info@rovrest.com with photos of the defect. Under the Consumer Rights Act 2015, you are entitled to a full refund, replacement, or repair for faulty items.

5. Refunds & Processing Times

Once your return is received and inspected at our facility, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be credited back to your original payment method within 5–7 business days.

  • Banks and credit card issuers may take an additional 2–5 business days to post the funds to your account statement.